F.A.Q

How do I place an order?

Browse by category or search an item of your choice- Click on the product of your choice.
Create an account by registering or you can also proceed by entering your email id.

Note:

If you register with us you will get the following benefits: – speeds up the ordering process -allows us to keep you informed about your orders and refund through email

Carefully enter your shipping address
Enter the Pitbull Voucher/Discount coupon codes as applicable.
Check the final price {Shipping charges}. Select one of the payment options (COD)
YOUR ORDER IS PLACED!!!
You will now receive a confirmation mail from Team Pitbull.
You can check Order history in ‘My Account’ in case you had logged into your account while placing the Order.
Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can always place your Cash-On-Delivery order over phone with our available customer care executives at +971 6 557 37 99 (3 Lines) (9 A.M to 6 P.M)

I was charged handling fee for my order. If I cancel my order, will I get back these charges along with the refund?

Refund of handling charges varies as per the following –

  1. If you cancel your order before it has been shipped, we will refund the handling charges. However, if your order has been shipped, the handling charges will not be refunded.
  2. If you cancel some items in your order before shipping, we will refund the charges in proportion to the number of items in the order.
  3. If your order is subsequently cancelled by pitbull, we will refund your handling charges.

How can I modify my order after having placed it?

ADD/ REMOVE A PRODUCT

Unfortunately, after you have placed an order, you won’t be able to add or remove a product to/from your order. But you can place a new order for the desired products.

CHANGE ADDRESS

Once you have placed your order, you cannot change the delivery address/phone number / Email id . However, you may cancel your order and place a new one with the preferred address/phone number / Email id

Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.

CHANGE DELIVERY DATE

We try to deliver all your orders in the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.

I have placed my Order! What’s next?

After you have placed the order, we will send you a CONFIRMATION email with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.

How will I know if order is placed successfully?

When your order is confirmed:

We will put through an e-mail with the details of your product. Be sure you go through that.

You can also check the order in the “My Accounts” tab.